Running a prosthetic and orthotic clinic comes with a unique kind of pressure. Between patient care, documentation requirements, payer rules, staffing challenges, and aging claims, billing can quickly become one of the heaviest parts of the operation.
At Proclaim Billing Services, we understand this pressure deeply - because we live in the P&O world every day. As partners in a prosthetic and orthotic clinic ourselves, we’ve seen the confusion, the backlogs, the denials, and the frustration that billing issues can create for teams.
One of the most common (and most fixable) causes of delayed payments in P&O billing comes down to one thing:
Documentation clarity.
Why Documentation Matters So Much in P&O Billing
P&O billing is different from many other medical specialties. Claims aren’t just processed - they’re evaluated.
Payers are looking for clear answers to very specific questions:
Why is this device medically necessary?
How does it improve function?
Does the documentation support the level of service billed?
Is the clinical story complete and consistent?
Even small gaps can slow the entire billing cycle.
A question we often ask clinics is this:
“If someone who has never met this patient read this note, would they clearly understand why this device is needed?”
When the answer is no, payers hesitate. And when payers hesitate, payments slow.
What Happens When Documentation Isn’t Clear
Unclear or incomplete documentation can lead to:
Increased payer questions
More denials or requests for additional information
Claims sitting in AR longer than they should
Rework for both billing and clinical teams
Frustration and lost time
Often, the issue isn’t that documentation is missing - it’s that it doesn’t fully tell the patient’s story in a way payers can easily understand.
What Changes When Documentation Is Clear
Clear documentation creates momentum across the entire revenue cycle.
When notes clearly support medical necessity:
Denials decrease
AR moves faster
Payer follow-up becomes more efficient
Billing teams spend less time correcting and resubmitting
Clinics regain valuable time and predictability
It’s a small shift that creates meaningful wins — not just financially, but operationally and emotionally for teams carrying the load.
How Proclaim Supports Documentation Alignment
At Proclaim, we don’t just submit claims. We partner with clinics to support alignment between documentation, billing workflows, and payer expectations.
Our team specializes in:
Full billing management
AR follow-up
Documentation alignment support
Posting and payment reconciliation
Compliance awareness
KPI dashboards and visibility
Workflow support in Opie, Nymbl, and Futura
Our goal is to lighten the burden so your team can focus on what matters most - patient care.
You Don’t Have to Carry This Alone
Many P&O clinics today are stretched thin, juggling:
High claim volumes
Staffing shortages
Documentation inconsistencies
Slow AR follow-up
Limited visibility into aging accounts
You’re not failing - you’re navigating a complex system.
With the right billing partner and clearer processes in place, billing doesn’t have to feel overwhelming.
At Proclaim Billing Services, we’re here to make your billing smoother, clearer, and far less stressful - because P&O practices deserve a billing partner who truly understands their world.