When Your Billing System Feels Heavy, It’s Usually a Training Problem
Most P&O and DME practices already use powerful billing systems like OPIE Software and Nymbl Systems.
But when the system starts to feel heavier than it should, the issue is rarely the software itself.
More often, it’s how the work inside the system was trained.
When the System Is Working, but Progress Feels Slow
We regularly see billing and AR teams working hard inside Opie and Nymbl, logging in daily, touching claims, following up, and trying to keep things moving.
Yet over time, something starts to feel off.
Work gets repeated.
Claims are touched again and again.
Follow-ups don’t seem to move anything forward.
Leaders find themselves stepping in just to “unstick” things.
When this happens, it’s easy to assume the system is the problem, or that people aren’t doing enough.
In reality, it’s almost always a training problem.
How Training Gaps Show Up Over Time
When teams haven’t been trained clearly and consistently inside their billing system, a few patterns tend to emerge.
The same claims get revisited multiple times because expectations and steps aren’t fully aligned.
Follow-ups happen, but without a clear strategy behind them.
Leaders step in more often because confidence in the process is low.
None of this reflects a lack of effort.
It reflects workflows that were never fully supported with the right training.
Why Clear Training Changes Everything
When teams are trained intentionally inside the systems they use every day, the work feels different.
Claims move with more consistency.
Follow-up becomes more targeted and effective.
Rework decreases.
Confidence increases.
Instead of working harder, teams work cleaner.
And when the system is being used the way it was designed to be used, leaders gain something invaluable, breathing room.
How Proclaim Supports Opie & Nymbl Teams
At Proclaim Billing Services, we work inside Opie and Nymbl every day.
We help practices get more out of the systems they already use by:
training teams clearly and consistently
tightening workflows so work moves forward
and, when needed, taking billing and AR work off internal plates
Our goal isn’t to add more steps or complexity.
It’s to make the system feel lighter by making the work inside it clearer.
For Leaders Carrying the Weight
When leaders find themselves stepping in to keep work moving, it’s often a signal, not of failure, but of missing support behind the scenes.
Addressing training and workflow clarity can remove that weight without adding more oversight.
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The Proclaim Billing Services Team